Account
Delete your account
You can delete your Shiftmark account at any time, from the app, from the web, or by email. Here's exactly what happens and what we keep.
What happens right away
Your account is deactivated immediately: your sign-in is deleted, so you're signed out on every device and can't sign back in. Your email and phone are detached from the account, and you're removed from every facility roster and stop appearing on the marketplace. We send a confirmation email. This can't be undone — signing up again with the same email starts a brand-new account with none of your history.
After seven days
An automatic job anonymises or deletes what's left: your name, photo, credential documents, push notification registrations, and any shift applications you hadn't been accepted for. What's kept after that is described below.
What we keep
Shift, payout and invoice records are kept as long as tax and employment rules require, and completed training records are kept as evidence for regulatory purposes. None of it is shown against your name or contact details once the seven days pass — it's kept against the anonymised account, not against you.
Three ways to start it, in order of speed
In the app
Open Shiftmark, then Settings → Privacy & security → Delete account. This works for every role and is the fastest way.
On the web
Sign in and go to your account page. Works from a phone or a computer — no app install needed.
app.shiftmark.ca/login →By email
Email us from the address on your account and we'll confirm the deletion within thirty days.
privacy@shiftmark.ca →Questions before you delete? See the privacy policy, or reach privacy@shiftmark.ca.
