Support

Shifts are filtered by your credential type and the radius set on your profile. A newly submitted RN or RPN licence also has to be verified before marketplace shifts appear — that check is done by our team, not automatically. If your credential still shows as pending after two business days, email us.

The rejection notice names what was wrong with the submission. You can resubmit from the Credentials screen — there's no limit on resubmissions. If the reason isn't clear, send us the credential type and the date you submitted it.

Arrival is confirmed with a 4-digit code from the facility, valid within 15 minutes either side of the shift start. If the window has passed or the code won't take, contact the facility first — they can confirm from their side. If neither side can complete it, email us with the shift date and facility and we'll correct the record.

Payouts are sent automatically once a shift completes, and go to the Stripe account connected during onboarding. If your Stripe onboarding is incomplete or Stripe has asked for more information, payouts are held until that's resolved — the app will tell you which. Email us with the shift date if the shift completed and you can't find the payout.

All three are on your profile in the app. Your name and radius update immediately; changing your login email requires confirming the new address.

Email us from the address on the account and ask for deletion. We'll deactivate it and remove your personal information from our active systems. Some records tied to worked shifts are kept where we're required to — that's set out in the privacy policy.